Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Simply browse our collections, select your desired products, choose the quantity, and click Add to Cart. Once you are ready, proceed to checkout and follow the payment steps to complete your purchase.
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Can I modify or cancel my order after placing it?
We begin processing orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us as soon as possible.
While we will do our best to assist, changes cannot be guaranteed once the order has entered processing.
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Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive an order confirmation email containing your purchase details.
If you do not receive this email, please check your spam folder or contact our customer care team.
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Shipping
How long does delivery take?
Estimated delivery times are:
- France: 2–5 business days
- Europe: 4–8 business days
- International: 7–14 business days
Delivery times may vary depending on destination and courier conditions.
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Do you offer international shipping?
Yes, we ship to selected international destinations where available.
If your country is not listed during checkout, please contact us for assistance.
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How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and delivery details.
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Returns & Refunds
Can I return a product?
Yes, eligible products may be returned according to our Returns Policy.
Returned items must be unused, unopened where hygiene applies, and in their original packaging.
Certain hygiene-sensitive products may not be eligible for return.
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How long does it take to receive a refund?
Refunds are processed after the returned item has been received, inspected, and approved.
Depending on your payment provider, refunds may take several business days to appear in your account.
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Products
Are your products cruelty-free?
We are committed to responsible beauty and carefully selected formulations. Product details regarding ingredients, usage, and formulation standards are provided on each product page.
For specific product questions, please contact our customer care team.
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Are your products suitable for sensitive skin?
Many of our formulas are designed with care and balance in mind. However, as every skin type is unique, we always recommend reviewing the full ingredient list and performing a patch test before use.
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Where are your products made?
Our products are developed with French expertise and inspired by the power of nature, combining botanical care with luxury formulation standards.
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Payments
Which payment methods do you accept?
We accept secure payment methods available at checkout, including major credit cards and selected payment providers.
All transactions are processed securely.
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Is payment on your website secure?
Yes. We use secure payment systems and encrypted checkout technology to protect your personal and payment information.
HOTANIQUE does not store your full payment details.
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Account
Do I need an account to place an order?
No, guest checkout may be available depending on your region. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.
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I forgot my password. What should I do?
You can reset your password by clicking Forgot Your Password? on the login page and following the instructions sent to your email address.
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Contact
How can I contact customer care?
You can reach us through our Contact Us page for assistance with orders, products, delivery, or general questions.
We aim to respond as quickly as possible.
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Thank you for choosing HOTANIQUE.