Payment Methods
Secure & Trusted Payments
At HOTANIQUE, we are committed to providing a secure, smooth, and reliable shopping experience. All payments made on our website are processed through trusted and encrypted payment systems to ensure the protection of your personal and financial information.
Please review the available payment options below.
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1. Accepted Payment Methods
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- PayPal
- Apple Pay (where available)
- Google Pay (where available)
- Additional secure local payment providers depending on your region
Available payment methods may vary depending on your billing country and checkout location.
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2. Currency
All transactions on our website are processed in EUR (€) unless otherwise stated.
If your bank account uses a different currency, your payment provider may apply exchange rates and additional conversion fees.
Please check with your bank or payment provider for further details.
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3. Payment Security
Your security is our priority.
All payments are processed using secure SSL encryption and trusted payment gateways to protect your sensitive information.
HOTANIQUE does not store your full credit card details on our servers.
Our checkout process is designed to comply with modern payment security standards and fraud prevention protocols.
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4. Payment Authorization
When placing an order, your payment may be subject to authorization checks by your bank or payment provider.
If authorization is declined, your order cannot be completed.
Please verify:
- Card details are entered correctly
- Billing address matches your payment method
- Your bank has approved the transaction
If problems persist, we recommend contacting your payment provider directly.
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5. Failed or Declined Payments
A payment may fail for several reasons, including:
- Incorrect card details
- Insufficient funds
- Security verification failure
- Bank restrictions
- Temporary technical issues
If your payment is declined, please try again or select an alternative payment method.
If an amount appears to have been charged after a failed transaction, it is usually a temporary bank authorization and should be released automatically according to your bank’s policy.
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6. VAT & Taxes
Applicable taxes are included in product prices where required by law unless otherwise stated.
For international orders outside the European Union, customs duties, import taxes, or local fees may apply depending on your country’s regulations.
These charges remain the responsibility of the customer.
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7. Invoices
Your order confirmation serves as your purchase confirmation.
If you require a formal invoice for your order, please contact our customer care team and we will be happy to assist.
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8. Promotions & Discount Codes
Promotional codes must be entered during checkout before completing payment.
Only one promotional code may be used per order unless otherwise specified.
Discounts cannot be applied retroactively after an order has been confirmed.
HOTANIQUE reserves the right to cancel promotions in cases of misuse or technical error.
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Contact Us
If you have any questions regarding payments, billing, or checkout assistance, please contact our customer care team through our Contact Us page.
Thank you for choosing HOTANIQUE.