Shipping & Delivery
Delivery Information
At HOTANIQUE, we are committed to delivering your order with care, efficiency, and reliability. We work with trusted shipping partners to ensure your products arrive safely and in perfect condition.
Please review the information below regarding our shipping process.
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1. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed during weekends, public holidays, or promotional periods may require additional processing time.
Once your order has been shipped, you will receive a confirmation email with your tracking details.
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2. Shipping Destinations
We currently offer shipping across selected countries in Europe and internationally where available.
If your country is not listed during checkout, please contact our customer care team for assistance.
Please note that certain regions may have delivery restrictions depending on local regulations.
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3. Delivery Times
Estimated delivery times:
France
2–5 business days
Europe
4–8 business days
International
7–14 business days
Please note that delivery times are estimates and may vary due to customs processing, courier delays, weather conditions, or peak periods.
HOTANIQUE is not responsible for delays caused by circumstances beyond our control.
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4. Shipping Costs
Shipping fees are calculated at checkout based on:
- Delivery destination
- Package weight
- Selected shipping method
We may offer complimentary shipping on qualifying orders during promotional periods or based on minimum order values.
Any active free shipping offer will be clearly displayed on the website.
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5. Customs & Import Duties
For international orders outside the European Union, customs duties, taxes, and import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.
We recommend checking with your local customs office before placing an order.
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6. Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number and shipment details.
You can use this information to follow your delivery progress directly with the shipping carrier.
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7. Failed Delivery Attempts
Please ensure your shipping address is accurate and complete before placing your order.
HOTANIQUE cannot be held responsible for delays or losses caused by incorrect delivery information.
If a package is returned due to:
- Incorrect address
- Failed delivery attempts
- Refused delivery
additional shipping charges may apply for reshipment.
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8. Damaged or Missing Items
If your order arrives damaged or if an item is missing, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the package and damaged item (if applicable)
- A brief description of the issue
This allows us to resolve the matter as quickly as possible.
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9. Delivery During Promotions
During high-demand periods such as holiday campaigns, launches, or promotional events, delivery times may be slightly longer than usual.
We appreciate your patience and understanding during these periods.
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Contact Us
If you have any questions regarding shipping or delivery, please contact our customer care team through our Contact Us page.
Thank you for choosing HOTANIQUE.