Welcome to HOTANIQUE
These Terms & Conditions govern your use of the HOTANIQUE website and the purchase of products from our online store. By accessing this website and placing an order, you agree to be bound by these terms.
Please read them carefully before using our services.
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1. Company Information
HOTANIQUE
Saint-Denis-des-Murs
France
For customer support, please contact us through our Contact Us page or via the contact information provided on the website.
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2. Products
We strive to ensure that all product descriptions, images, pricing, and availability displayed on our website are accurate and up to date. However, slight variations may occur due to photography, screen settings, or product updates.
We reserve the right to modify or discontinue products at any time without prior notice.
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3. Pricing
All prices displayed on our website are shown in EUR (€) and include applicable taxes unless otherwise stated.
Shipping costs are calculated separately during checkout and depend on your delivery location and selected shipping method.
HOTANIQUE reserves the right to change prices at any time without notice. The price charged will be the price displayed at the time your order is confirmed.
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4. Orders
Once an order is placed, you will receive an order confirmation by email. This confirmation does not guarantee acceptance of the order.
We reserve the right to refuse or cancel orders for reasons including but not limited to:
- Product unavailability
- Payment authorization failure
- Suspected fraudulent activity
- Incorrect pricing or product information
- Shipping restrictions
If your order is cancelled after payment has been processed, a full refund will be issued.
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5. Payment Methods
We accept secure payment methods available at checkout, including major credit cards and other approved payment providers.
All transactions are processed securely. HOTANIQUE does not store your full payment details.
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6. Shipping & Delivery
We offer international shipping where available. Delivery times may vary depending on destination and shipping provider.
Estimated delivery times are provided for guidance only and are not guaranteed.
HOTANIQUE is not responsible for delays caused by customs, courier disruptions, force majeure, or events beyond our control.
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7. Returns & Refunds
If you are not fully satisfied with your purchase, you may request a return in accordance with our Returns Policy.
Returned items must be:
- Unused
- Unopened where hygiene requires
- In original packaging
- Returned within the eligible return period
Certain products may not be eligible for return due to hygiene and safety reasons.
Refunds will be processed after inspection and approval of the returned item.
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8. Intellectual Property
All content on this website, including text, images, logos, branding, graphics, product designs, and website layout, is the property of HOTANIQUE and may not be copied, reproduced, or distributed without prior written permission.
Unauthorized use is strictly prohibited.
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9. Limitation of Liability
HOTANIQUE shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the total amount paid for the purchased product(s).
Nothing in these terms excludes liability where such exclusion is prohibited by law.
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10. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of information as described in that policy.
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11. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of France.
Any disputes arising from the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the French courts.
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12. Changes to These Terms
HOTANIQUE reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Changes become effective immediately upon publication on the website.
We encourage customers to review these terms regularly.
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Contact Us
If you have any questions regarding these Terms & Conditions, please contact our customer care team through the Contact Us page.
Thank you for choosing HOTANIQUE.